Bait And Switch
I would venture to guess (without checking the interweb) that Ticketmaster was established something like 30 years ago. In my not fully informed mind, this was the start of online ticket sales, and I'm sure I was immediately irritated by the fees. Prior to online sales, if you wanted to see the Rolling Stones in Atlanta, you'd have to do what Hache Verde did when he famously tried to awaken our favorite acerbic high school principle at 2 in the morning to head to the Civic Center in Atlanta, GA to buy tickets for a show at Fox Theater.
Fast Forward to early October, 2022. I've obtained tickets for a strange double-bill: 1) Beck; and 2) a Montreal-based band called Arcade Fire. I bought the tickets to see Beck, figuring that, at worst, Arcade Fire would be harmless. Stranger still, I learn that Beck would be first to take the stage.
Shortly after buying these tickets and forking over exhorbitant fees, I encounter a friend – a Canadian friend, truth be told – whose daughter was playing soccer with my daughter, and I ask if he has ever heard of Arcade Fire. His reaction, at first, is to look at me for signs of a punch line. Then, he turns almost angry. "They're one of my favorite artists," he says, incredulous. That's the way Canadians are when you dis their favorite rock bands.
I had never heard of them.
Anyway, it seems I'm going to see this band, but only after the great American (nutty Scientologist, but who cares) Beck does an acoustic set.
So about a month before the show, I get an email from Ticketmaster, my favorite agency that has a monopoly on ticket sales, informing me that Beck will apparently not be playing at the Beck concert. Instead, a Haitian band I'd never heard of would be replacing Beck at the Beck show. Which, it seems, is not the Beck show, but is the Arcade Fire show. But I'm not to worry: "Your tickets are still good!" What a relief!
As you might imagine, I immediately seek to rectify the situation by telling Ticketmaster that I don't care that my tickets are still good. I don't want them anymore. To which Ticketmaster replies that "we are just the ticket vendor. The promotor is not offering refunds at this time." I then have my battery of lawyers reach out to MGM Fenway, the alleged promotor, to threaten the legal action if I do not get a refund. (In fact, I reach out to the Office of the Attorney General of Massachusetts to loudly complain about the bait-and-switch.) The acerbic high school principal, who is to accompany me, is about as interested in seeing Arcade Fire as I am. In other words, he isn't interested at all. I had already challenged him to find a single good song by Arcade Fire, something I could hang my hat on back when the worst of the situation was that we'd see Beck first and then would have to sit through Montreal-infused rock fare. Now a good song was needed just so that the night wouldn't be a total bust.
Meanwhile, I offer up our tickets for sale. Mind you, I had already bought tickets for $56.50, which came with a whopping $25.75 in fees (nearly half the ticket price). Now, by reselling through Ticketmaster, I would incur new fees. Additionally, people buying our tickets would also pay fees. (Yes, it did occur to me during this process that I have had a lifelong career in the wrong industry.) However, I was willing to take a modest loss, so I sought to price my resale tickets below other offers already listed. Alas, the evil promoter, which by now was quaking in its boots, disallowed the reselling of tickets at a price below face value. The best I could do was match what Ticketmaster was selling tickets for. And since there were still plenty of tickets left, only a sell-out would cause someone to buy my tickets.
A week before the concert, my acerbic friend and I were resigned to enduring this show. No doubt, we'd have fun, despite our lack of interest in the music and MGM Fenway's efforts to stymie us on reselling the tickets. Maybe we'd enjoy a drink, and there was still an outside chance that the music would be tolerable. This was something that we joked about relentlessly, as we were pretty sure that the music was not going to be our cup of tea.
When Arcade Fire finally came on and played their first song, Age of Anxiety I, my acerbic friend to turn to me and yelled, "This band is lame!" But from that point on, the band ripped through the rest of their set, playing an entertaining array of Québécois-infused pop music and ending the show with a superb rendition of the Pixies "Debaser."
The next morning, my wife, who had heard of my Ticketmaster and MGM Fenway complaints many more times than she cared to, asked me how the show was. "Strangely enough," I had to admit, "It was really good."
Never saw the Haitian band.